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Terms
and Conditions
Services
The Firm agrees to provide general services.
Price of Services
The price of the service provided to the client by the Firm shall
be based upon the Firm?s current price list.
Fees by reference to Time Spent
We keep a record of the time spent upon clients business, by both
our detectives and their assistants ("fee earners"). You
will be advised as to the fee per hour of the fee earners who are
likely to work on your case. All prices are advertised using a daily
rate between the hours of 9am to 6pm, Monday to Friday. Any hours
worked outside of these hours have an additional 20% fee. After midnight
a further 10% and Bank holidays and Weekends 25%
Assessment of Charges
Some work, in which the time to be spent can be predicted with confidence,
can be the subject of a fixed quotation. In other types of work we
are only able to give an estimate of the cost, based upon the information
known from the outset. If circumstances change resulting in additional
work that could not have been foreseen, we will agree with you the
basis of fee for the additional work.
Payment
The Firm will invoice the Client for the current price of the service
upon completion, or at agreed stages. Subject to credit being allowed
to the Client by the Firm, invoices shall be payable within 30 days
of the invoice date. In default of due payment of its invoice, the
Firm may in its absolute discretion and irrespective of any other
rights maintain an action against the client for the invoice sum
upon which interest shall be payable at the rate of 2% per calendar
month or part thereof from the date of the invoice until payment.
The client shall indemnify the Firm against any legal costs which
it may reasonably incur to recover its invoice sum. In matters in
which we hold monies due to you we reserve the right to retain monies
with which to pay accounts delivered and to account to you for the
balance.
Expenses
Expenses that occur on or as part of the case, as an external expense
to the Firm. Including fees paid to third parties for such matters
as experts reports, registration fees. We reserve the right to ask
you to fund proper expenses incurred or to be incurred in connection
with the clients affairs, as and when they arise. (Mileage) 60pence
per mile for the first 150 miles 50pence thereafter.
Liability
The Firm shall not be liable for loss and/or damages sustained by
the client by reason of any cause whatsoever. The Firm shall not
be liable for loss and/or damage sustained by the Client resulting
from any acts, errors or omissions by the Firm or its employees.
The Firm shall not be liable for loss and/or damage sustained by
the Client resulting from any reliance placed upon information provided
to the Client by the Firm.
Termination of Retainer
If these terms of business are not complied with we reserve the
right to suspend work on your file and any other current file and
/or withdraw from the retainer.
Personal Responsibility For Costs
We are obliged by professional rules to inform our clients in contentious
matters:-
| i. |
they
will remain personally responsible for their solicitors costs
regardless of any Order made for costs against an opponent.
|
| ii. |
of
the probability that if they lose they will have to pay their
opponents costs as well as their own. |
| iii. |
that
if they win an Order for costs against their opponent, is not
likely to cover all their costs incurred with their own solicitor
and their opponent may not be capable of paying what he has
been ordered to pay. |
| iv. |
if
their opponent is legally aided they are unlikely to be entitled
to enforce an Order for costs made against him. |
Complaints
It is the intention of Minx007 that our clients receive the best
possible service. We regard it as essential therefore that if a
client is dissatisfied, the Firm should learn of that dissatisfaction
as quickly as possible in order to take any possible remedial step.
If you have any reason to be unhappy with the work carried out on
your behalf you must raise the matter immediately with the person
carrying out the work. If the matter is not resolved to your satisfaction
or if you feel unable to raise it with the fee earner who is dealing
with the matter then you must raise the matter with a senior member
of the Firm.
The senior member of the Firm you contact will listen to the circumstances
and agree with you the action that is to be taken. She will then
investigate the matter and will write to you with an explanation
as to what action can be taken. If we cannot satisfy you in this
way there are other courses available to you upon which you will
need to take advice from an independent solicitor. We hope this
procedure will contribute towards the high level of service we endeavour
to supply to our clients.
Proper Law
These terms and conditions shall be governed by English Law and
any dispute arising out of or in connection
with the same shall be determined by the English Courts.
Miscellaneous
The client agrees to provide 48 hours notice of cancellation of
any booked time or services and to accept
billing for services booked should such notice not be given. The
client may not withhold payment of any
invoice or other amount due to the Firm by reason of any right of
set-off or counterclaim which the client
may have or allege to have for any reason whatsoever.
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